These Terms of Service (“Terms”) govern all work and collaboration with Inkley Media (referred to as “we”, “our”, or “us”) and apply to all services provided, including but not limited to graphic design, social media management, content creation, branding, and digital marketing.

 

By making payment for any service, you (“the Client”) agree to these Terms in full.

 

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1. Scope of Work

 

The scope of each project will be outlined in a written quote or proposal, including services to be provided, key deliverables, timelines, and payment terms. Any changes requested outside of the agreed scope may be subject to additional charges and revised deadlines.

 

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2. Payment Terms

    •    A deposit or full payment is required in advance before work begins, depending on the nature of the project.

    •    All payments are non-refundable unless explicitly agreed otherwise in writing.

    •    By making a payment, the Client confirms acceptance of these Terms and acknowledges that work will proceed accordingly.

 

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3. Ownership and Intellectual Property

    •    All intellectual property rights remain the property of Inkley Media until full payment has been received.

    •    Final files or access to work (e.g., published designs, website credentials, scheduled content, brand files) will only be transferred upon receipt of full payment.

    •    Until that point, all drafts, concepts, and deliverables remain the property of Inkley Media and may not be reused, repurposed, or shared without written consent.

 

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4. Respect and Professional Conduct

 

We are committed to working in a respectful, positive, and professional environment.

We have a zero-tolerance policy for abuse, aggression, harassment, or inappropriate communication—whether written, verbal, or implied.

 

If at any point we feel unsafe, disrespected, or that our team is being subjected to abusive or unreasonable behaviour, we reserve the right to:

    •    Immediately withdraw from the project,

    •    Cease all communications and services, and

    •    Refuse further collaboration, regardless of project status.

 

In such cases, a partial or full refund may be issued at our sole discretion.

 

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5. Revisions and Changes

    •    Projects include a limited number of revisions as specified in your quote or service agreement.

    •    Additional changes or revision rounds will incur extra fees and must be agreed upon in writing.

 

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6. Deadlines and Delays

    •    We work to agreed timelines but cannot be held responsible for delays caused by lack of client feedback, significant changes to the brief, or circumstances beyond our control.

    •    Any alterations to the timeline will be communicated in advance where possible.

 

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7. Termination

 

We reserve the right to terminate a project at any time if:

    •    The client violates these Terms,

    •    Payment has not been made in accordance with agreed timelines, or

    •    We believe the working relationship has become unmanageable or detrimental to our wellbeing or business.

 

In the event of termination, any unearned portion of a payment may be refunded at our discretion. Work completed to date may be retained by us unless full payment is made.

 

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8. Confidentiality

 

We will treat all client materials and communications with confidentiality and expect the same in return. We may showcase finished work in our portfolio unless you request otherwise in writing.

 

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9. Governing Law

 

These Terms shall be governed by the laws of [United Kingdom / England & Wales] and any disputes will be subject to the jurisdiction of the local courts.

 

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10. Agreement

 

By making payment, the Client acknowledges they have read, understood, and agree to abide by these Terms of Service.